This article includes: how to place and pay for an order, how to cancel an order, how to request order modifications, how to request a refund, how to seek customer service help, and other order statuses.
1. Place Order
After successfully logging in and selecting the Gig service you need,
This article includes: how to place and pay for an order, how to cancel an order, how to request order modifications, how to request a refund, how to seek customer service help, and other order statuses.
Place Order After successfully logging in and selecting the Gig service you need, click “Place Order”.
2. Connect your wallet
4. Request Order Click “Request to Order”.
5. Confirm Payment Confirm the amount. You can choose to pay with a combination of platforms or just use your wallet. Click “Buy” and authorize the payment from your wallet to complete it!
6. Start Work Submit your requirements, and the seller will start working.
Note: The order status remains in “Place Order” until you submit your requirements. You can cancel the order at any time by clicking “Remind Me Later”, then enter the cancel order page and click “Cancel order”, following the prompts to confirm the cancellation.
7. Order Status Changes to “In Progress” The seller starts working.
8. Order Status:
“Review delivery” — The seller has delivered the work.
“Overdue” — The delivery date has passed, and no deliverables have been submitted!
“Seriously Overdue” — It has been 24 hours since the delivery date passed, and no deliverables have been submitted. At this point, you can directly request a refund!
9. View Deliverables
If you are not satisfied with the deliverables, click the “I am not satisfied” button to enter the next page. Choose the reason for your dissatisfaction:
“I still need revisions” — Request further optimization of the deliverables. Fill in your revision requirements and agree on a new delivery date with the seller.
“Request Refund” — The deliverables are too perfunctory and completely different from what you requested. Request a refund. If the seller refuses your refund request, the order enters “Dispute Order”. You can request customer service intervention by clicking the “Submit Dispute” button!
“Explain Dissatisfaction” — Unable to contact the seller or disputes arose during the order communication process with the seller.
10. Click “Yes, I approve delivery” to confirm receipt and download the document.
11. Order Status Changes to “Completed” The order is fully completed.
Click “View Order History” to see the entire order timeline.
Click “View Delivery History” to see the history of all deliverables.
12. Review Completed Orders Your review is a great encouragement to the seller and a valuable reference for other clients. Remember to leave your review promptly!
About Your Orders: View All Orders — Click “Orders” in the top right corner to view the status and classification of all your orders!
You can view your payment records in Profile — Billing and Payments.
About OpenTaskAI: We are a global marketplace that connects AI freelancers and business needs. Our mission is to enable more people to achieve self-worth with AI tools.
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This article includes details freelancers need to pay attention to when receiving an order, how to handle disputed orders and the order status!
How to Start Your Order:
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This article includes: how to place and pay for an order, how to cancel an order, how to request order modifications, how to request a refund, how to seek customer service help, and other order statuses.
After successfully logging in and selecting the Gig service you need, click “Place Order”.
2. Connect your wallet
4. Request Order
Click “Request to Order”.
5. Confirm Payment
Confirm the amount. You can choose to pay with a combination of platforms or just use your wallet. Click “Buy” and authorize the payment from your wallet to complete it!
6. Start Work
Submit your requirements, and the seller will start working.
Note: The order status remains in “Place Order” until you submit your requirements. You can cancel the order at any time by clicking “Remind Me Later”, then enter the cancel order page and click “Cancel order”, following the prompts to confirm the cancellation.
7. Order Status Changes to “In Progress”
The seller starts working.
8. Order Status:
9. View Deliverables
10. Click “Yes, I approve delivery” to confirm receipt and download the document.
11. Order Status Changes to “Completed”
The order is fully completed.
Click “View Order History” to see the entire order timeline.
Click “View Delivery History” to see the history of all deliverables.
12. Review Completed Orders
Your review is a great encouragement to the seller and a valuable reference for other clients. Remember to leave your review promptly!
About Your Orders:
View All Orders — Click “Orders” in the top right corner to view the status and classification of all your orders!
You can view your payment records in Profile — Billing and Payments.
About OpenTaskAI:
We are a global marketplace that connects AI freelancers and business needs. Our mission is to enable more people to achieve self-worth with AI tools.
OpenTaskAI|Twitter|Medium|TikTok|Instagram|Discord|Linkedin
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